Refund Policy of Sydney Web + Tech
This Refund Policy (“Policy”) applies to the following purchases: Website development, website hosting and maintenance.
1. General
- We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy (“Policy”).
- Any benefits set out in this Policy may apply in addition to consumer’s rights under the Australian Consumer Law.
- Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
2. Australian Consumer Law
- Under the Australian Consumer Law:
- Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled;
- to cancel your service contract with us; and
- to a refund for the unused portion.
- You are also entitled to choose a refund or replacement for major failures with development products supplied. If a fault with the service does not amount to a major fault, you are entitled to have the fault rectified in a reasonable time. If this is not done you are entitled to a refund for the service supplied and to cancel the contract for the service and obtain a refund of any unused portion.
- Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled;
- We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.
- The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
- If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
- Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.
- If a service which you purchased from us has a major fault (as defined in the Australian Consumer Law ) then you may be entitled to a replacement or refund.
- If a service which you purchased from us has a fault which does not amount to a major fault (as defined in the Australian Consumer Law ) then you may still be entitled to have the services replaced or rectified.
3. Cancellation and Change of Mind
- We do not offer any refund if you change your mind or find the same product or service cheaper elsewhere.
4. Exceptions
- Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a service purchased by you if:
- You misused the said service in a way which caused the problem.
- You knew or were made aware of the problem(s) with the service before you purchased it.
- You asked for a service to be done in a certain manner, or you asked for alterations, against our advice, or you were unclear about what you wanted.
- Any other exceptions that apply under the Australian Consumer Law.
5. Response Time
- We aim to process any requests for repairs, replacements, or refunds within 7 days of
6. How to Contact us.
- You can contact us at the end of this Policy to discuss a return using the information.
- Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
- To be eligible for a refund, repair or replacement, you must provide proof of purchase.
- You may be required to provide a government issued identification to qualify for a refund, repair or replacement.
If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact by email to info@sydneywebtech.com.au. or through our website at https://sydneywebtech.com.au/