FAQ Website Hosting Maintenance Security
If you can’t find the answer to your question, we’re happy to help. Contact us!
Do you offer support?
Of course! We have a team of friendly experts ready to answer your questions and solve any problems that may come along. Simply use the support form in your customer portal, or send us an email at firstname.lastname@example.org or visit support.sydneywebtech.com.au
Is there telephone support available?
We do not offer telephone support. In our experience, the written record created by a text-based ticketing system solves problems efficiently and effectively, and archives those solutions for future reference in a way that telephone conversations cannot.
How much does a website cost?
Websites vary in cost depending on layout and functionality.
We will discuss with you what your needs are for your website in the discovery process and you will receive a written quote.
Your website, no matter how big or small, will be customised to your business. It will function well and be user and SEO friendly.
How long will it take?
Website Design and Development depends on size and scope.
You will be given a timeline at the end of the discovery process.
Will my new website work on mobile devices?
Definitely. It is standard for all our websites to be mobile responsive. It is essential and is important for SEO.
Will my site be SEO friendly?
We develop our sites with WordPress, which is Google friendly. We also add organic SEO throughout the site so that it will be working for you from day one.
All websites that are Hosted and Maintained with us and include an SSL Certificate which receives Google approval.
Can you Organise a Domain Name?
Once you choose your domain name, we can organise it for you.
Do you Design Logos
Our fantastic designers can design a customised logo for you. If you are thinking of a new logo for your business, now is the time to rebrand, as the new logo can be incorporated into your new website.
My Website has been Damaged – What can you Do?
We have worked with many clients who have had their websites damaged, usually by an outside source.
Using various methods we have been able to recover information and build secure, updated sites.
Still, the best defence is to protect your site.
What about eCommerce
We design and develop websites that are designed for online shopping.
What is WordPress
WordPress is what we build our websites on. It’s versatile and robust and over 30% of the world’s websites run on WordPress. It is a Content Management System (CMS).
This means it makes it easier for you, the customer, to use the website. You can make changes as you like. You are in charge of your own website and are not reliant on someone else to make content changes.
Can I Make Changes to My Website?
You can make content changes on your website. Once your website is completed, you will have a training session on how to use your website. There will also be Training video Manuals on the website for you to learn from and refer to.
Design changes requires altering code. This is different to using the CMS and requires redevelopment. We can do that for you.
Who has Control of My Website once it is Completed
You do – it is your website. We don’t even keep records of your passwords.
We can look after the website for you. This can include changes such as updating images and content as you need. We can chat about what suits you best.
WEBSITE CARE and HOSTING
Will you organise website hosting ?
We encourage all the websites we build to be on our specialised Hosting platform where we manage your site for security and optimisation.
All our Hosted and Managed websites are fully curated with malware and intruder scanning, WordPress Core updates, Theme and Plugin Updates, Web application Firewall, Full offsite Backups and SSL certificate.
What does your Website Care Plan back up?
We backup daily on offsite servers.
Included in the backup:
Pages, Plugin Files, Widgets, Theme Files, Posts, WordPress Core Files and Database, Media Library Uploads, Custom Post Types, Images, Videos, Media.
How long do you retain Backups?
We keep Backups for 365 days.